tag:status.wise.com,2005:/historyWise Status - Incident History2024-03-28T06:34:28+00:00Wisetag:status.wise.com,2005:Incident/203611432024-03-26T13:35:18+00:002024-03-26T13:35:18+00:00We are aware of an issue when customers attempt to provide authentication using SMS. Other means of authentication are working.<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:35</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:11</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.wise.com,2005:Incident/202128382024-03-11T09:13:43+00:002024-03-11T09:18:41+00:00Issue with logging in and completing transfers<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:13</var> GMT</small><br><strong>Resolved</strong> - On Monday, 11 Mar, between 8.07am-8.20am UTC, we experienced an issue where customers were not able to login or complete transfers. This issue impacted all customers, including Wise Platform partners. This issue has now been resolved.</p>tag:status.wise.com,2005:Incident/201858512024-03-07T16:43:24+00:002024-03-07T16:43:24+00:00Issue when authenticating<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> GMT</small><br><strong>Monitoring</strong> - There is an issue with authenticating accounts and transfers on our platform, using certain authentication methods. Other methods are available and customers access their accounts and use our services without problems.</p>tag:status.wise.com,2005:Incident/201540262024-03-04T05:25:22+00:002024-03-04T05:25:22+00:00Issue impacting Wise Platform partners in implementation phase<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:25</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:09</var> GMT</small><br><strong>Identified</strong> - We are currently experiencing an outage with our sandbox. As a result this issue is impacting all public API users, including Wise Platform partners currently undergoing implementation. Our team is working to fix this as soon as possible.</p>tag:status.wise.com,2005:Incident/200007122024-03-03T10:15:56+00:002024-03-03T10:19:25+00:00Scheduled Maintenance - Database upgrade<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:19</var> GMT</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:25</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance. The work will start at 10:00am GMT and should take up to 10 minutes. During this period our users will experience a short outage period expected to last less than 60 seconds but potentially up to 5 minutes maximum if unexpected issues occurring.<br /><br />This maintenance will affect Wise Platform partners.</p>tag:status.wise.com,2005:Incident/200579232024-02-26T11:15:56+00:002024-02-26T11:15:56+00:00Transaction information maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:46</var> GMT</small><br><strong>Scheduled</strong> - Between 11:00 - 11:15 (GMT), on 26 February 2024, we’ll be performing scheduled maintenance.<br /> <br />During that time:<br />- Information about new card transactions will not be available until the end of the maintenance.<br />- This includes notifications for transactions, which will be postponed until the end of the maintenance.<br /><br />Transactions will still go ahead as normal.</p>tag:status.wise.com,2005:Incident/199653872024-02-12T11:18:35+00:002024-02-12T11:18:35+00:00Issue with Instant Transfers<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>11:18</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Investigating</strong> - We're currently experiencing a technical issue. As a result, it takes onger than usual to process payments that are normally instant. This issue also impacts Wise Platform customers.<br /><br />Our team is already working to fix this issue.</p>tag:status.wise.com,2005:Incident/198771982024-01-31T19:21:19+00:002024-01-31T19:21:19+00:00Issue with iOS mobile app<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:21</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:32</var> GMT</small><br><strong>Identified</strong> - We're aware of a technical issue when using Wise through the iOS app. As a result, users may see an error message when trying to add money to their Wise account. We're already working to fix this.</p>tag:status.wise.com,2005:Incident/197521862024-01-18T18:09:10+00:002024-01-18T18:09:10+00:00Issue with Instant payments<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:09</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:16</var> GMT</small><br><strong>Monitoring</strong> - Between 12:18 and 12:43 we experienced a technical issue. As a result, it took longer than usual to process payments that are normally instant. This issue also impacted Wise Platform customers.<br /><br />We've already implemented a fix and returned to normal processing..</p>tag:status.wise.com,2005:Incident/195914762024-01-01T18:00:00+00:002024-01-02T10:49:36+00:00Issue with logging in and completing transfers<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>Resolved</strong> - On Monday, 1 Jan, between 17:58-18:16 UTC and 18:30-18:33 UTC, we experienced an issue where customers were not able to log in or complete transfers. This also impacted partners integrating the Wise API. This issue has now been resolved.</p>tag:status.wise.com,2005:Incident/194477482023-12-15T12:24:45+00:002023-12-15T12:24:45+00:00Issue with GBP transfers<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:24</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:23</var> GMT</small><br><strong>Investigating</strong> - We're currently experiencing a technical issue affecting GBP payments. As a result, when sending money to a recipient using Wise with the 23-14-70 sort code, these will fail and result in an error message.<br /><br />This issue also affects API integration partners. Our team is already working on a solution.</p>tag:status.wise.com,2005:Incident/194402612023-12-14T18:35:33+00:002023-12-14T18:35:33+00:00USD instant transfers delayed<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:35</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:33</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue that's affecting USD transfers using the ACH method. As a result, some transfers might take longer than expected.<br /><br />Our team's already on the case, and working to get it fixed as quickly as possible. We'll let you know once all's back in order.</p>tag:status.wise.com,2005:Incident/193778712023-12-12T22:30:11+00:002023-12-12T22:30:11+00:00Scheduled maintenance - Faster Payments<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>17:32</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:02</var> GMT</small><br><strong>Scheduled</strong> - From 17:30 on 12 December 2023, we’ll be performing scheduled maintenance for up to 5 hours.<br />During that time, all GBP transfers being received to Wise, or sent by Wise, over Faster Payments, will be affected:<br /><br />1. Third-party deposits to our customers’ GBP account details will be delayed or rejected (depending on how the sending bank operates when a receiving bank is down)<br /><br />2. Payouts to GBP will be delayed. We will queue these payouts and they will be processed automatically at the end of the maintenance window. You don't need to take any action.</p>tag:status.wise.com,2005:Incident/193657462023-12-07T20:10:29+00:002023-12-07T20:10:29+00:00Scheduled maintenance - Faster Payments<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:10</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:46</var> GMT</small><br><strong>Scheduled</strong> - Between 18:00 - 19:00 (GMT), on 7 December 2023, we’ll be performing scheduled maintenance. <br /><br />During that time, all GBP transfers being received to Wise, or sent by Wise, over Faster Payments, will be affected:<br /><br />1. Third-party deposits to our customers’ GBP account details will be delayed or rejected (depending on how the sending bank operates when a receiving bank is down)<br /><br />2. Payouts to GBP will be delayed. We will queue these payouts and they will be processed automatically at the end of the maintenance window. You don't need to take any action.</p>tag:status.wise.com,2005:Incident/193340342023-12-05T16:10:09+00:002023-12-05T16:10:09+00:00Issue with transaction history<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> GMT</small><br><strong>Investigating</strong> - We're currently experiencing a technical issue. As a result, it's taking longer than usual for your transfer activity to be reflected in our transaction history on our website or mobile apps. Transfers are being processed normally. <br /><br />This issue also affects API integration partners.</p>tag:status.wise.com,2005:Incident/192507772023-11-30T16:55:55+00:002023-11-30T16:55:55+00:00Issue with transfers<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:55</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:26</var> GMT</small><br><strong>Update</strong> - Our team has identified the root cause and implemented a fix. As a result, we resumed processing transfers but some customers are still experiencing issues when moving money and adding money to their Wise account. This affects customers using the Wise website and mobile apps.<br /><br />Our team is working to resolve this issue.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:13</var> GMT</small><br><strong>Identified</strong> - We're currently experiencing a technical issue affecting money transfers on our website and mobile apps. As a result, transfers are currently not being processed and its not possible to add money to your Wise account.<br /><br />This issue also affects Wise Platform customers. Our team is already working on a fix.</p>tag:status.wise.com,2005:Incident/181799082023-08-18T02:52:34+01:002023-08-18T02:52:34+01:00Issue with receiving SMS or WhatsApp messages from Wise<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:52</var> BST</small><br><strong>Resolved</strong> - Between 00:00-00:45 UTC, we experienced an issue where some customers were not able to receive SMS or WhatsApp messages from Wise. As a result, impacted customers were unable to log in and approve actions on their account. This issue has now been resolved.</p>tag:status.wise.com,2005:Incident/180919832023-08-09T07:03:31+01:002023-08-09T07:03:31+01:00Issue logging into Wise<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>07:03</var> BST</small><br><strong>Resolved</strong> - The issue is now resolved. You can continue to use Wise as normal. We're sorry for the inconvenience caused.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:49</var> BST</small><br><strong>Monitoring</strong> - Our team has has implemented a fix and are monitoring the results. As our systems recover, some customers may still have trouble logging in. We appreciate your patience while we work to resolve this.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:34</var> BST</small><br><strong>Investigating</strong> - We are aware of an issue that is impacting customers ability to log into Wise and use our services. Customers cannot make any transfers currently. You can still continue to use the Wise card as normal, but we recommend you carry a back up card. We're sorry for the inconvenience, our team is working on implementing a fix.</p>tag:status.wise.com,2005:Incident/176275742023-06-20T10:39:59+01:002023-06-20T10:39:59+01:00Issue impacting transfer speed<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:39</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>07:56</var> BST</small><br><strong>Identified</strong> - We are currently experiencing an issue that is impacting the speed of transfers. As a result, all transfers may take longer than usual. Our team is working to fix this as soon as possible.</p>tag:status.wise.com,2005:Incident/175614742023-06-13T18:42:05+01:002023-06-13T18:42:05+01:00API sandbox environment with degraded functionality<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:42</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:42</var> BST</small><br><strong>Identified</strong> - Incident has been resolved.</p>tag:status.wise.com,2005:Incident/168824762023-04-16T16:06:58+01:002023-04-16T16:06:58+01:00SGD transfer issue<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>16:06</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>14:58</var> BST</small><br><strong>Identified</strong> - We’re currently experiencing a technical issue affecting transfers from SGD when using bank transfer as a payment method. As a result, some transfers are currently failing. If possible, we recommend using PayNow as an alternative method.<br /><br />We’re already working on it and we’ll update once the issue is resolved.</p>tag:status.wise.com,2005:Incident/167481802023-04-05T03:07:46+01:002023-04-05T03:07:46+01:00Issues impacting transfers and Wise Account top ups<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>03:07</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>22:27</var> BST</small><br><strong>Update</strong> - This issue has been resolved for customers funding their transactions via a bank transfer in MYR and CHF.<br /><br />For customers funding their transactions via a bank transfer in AUD and NZD there is still an issue and are working to resolve it. We will update as soon as possible.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>12:17</var> BST</small><br><strong>Identified</strong> - We are currently experiencing an issue impacting transfers and Wise Account top ups. Customers funding their transactions via a bank transfer in these currencies will be impacted: MYR, AUD, NZD, CHF. As a result, it may take us a little longer than usual to confirm that we've received your money.<br /><br />Other funding methods, like cards, are not affected.<br /><br />We're already working on it and we’ll update once the issue is resolved.</p>tag:status.wise.com,2005:Incident/165337112023-03-16T22:22:14+00:002023-03-16T22:22:14+00:00Issue Impacting Wise Account Top Ups<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:22</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:07</var> GMT</small><br><strong>Identified</strong> - We’re aware of a technical issue with a service partner affecting top ups to the Wise Account. For those using a credit card or debit card multiple currencies are impacted, including: CHF, PLN, USD, NZD, AUD, HUF, RON, SGD, HKD, BRL, JPY, CAD. This is impacting transfers for these currencies as well.<br /><br />For those making top ups and transfers using Apple Pay or Google Pay all currencies are impacted.<br /><br />We're already working on a solution and we’ll update once the issue is resolved.</p>tag:status.wise.com,2005:Incident/160527862023-02-07T16:32:16+00:002023-02-07T16:32:16+00:00Instant transfers delayed<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:32</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:18</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue affecting money transfers. As a result some transfers may arrive later than expected. This also affects partners integrating the Wise Platform API. Our team is already working on a fix.</p>tag:status.wise.com,2005:Incident/159303222023-01-25T10:54:10+00:002023-01-25T10:54:10+00:00Error in transfer process for UK customers<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:54</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:11</var> GMT</small><br><strong>Identified</strong> - We’re aware of an issue affecting some users in the UK. As a result, when trying to pay for a transfer using your bank via Open Banking in our Wise app, this may return an error. Our team is already working on a solution.</p>